Frequently Asked Questions

This document provides answers to common questions about AC Custom Fields. If you don't find the answer you're looking for, please contact our support team for assistance.

General Questions

What is AC Custom Fields?

AC Custom Fields is a Shopify app that allows you to add customizable fields to your product pages. These fields enable your customers to provide specific information, make selections, or customize products before adding them to their cart.

How does AC Custom Fields work?

The app integrates directly with your Shopify store and allows you to create and manage custom fields through an intuitive admin interface. These fields are then displayed on your product pages, and the information collected is attached to orders for easy reference during fulfillment.

Which Shopify plans is AC Custom Fields compatible with?

AC Custom Fields works with all Shopify plans, from Basic to Plus. Some advanced features may require specific Shopify capabilities that are only available on higher-tier plans.

Does AC Custom Fields slow down my store?

No, AC Custom Fields is designed with performance in mind. The app uses lazy loading, code splitting, and other optimization techniques to ensure minimal impact on your store's loading speed.

Can I try AC Custom Fields before purchasing?

Yes, we offer a 14-day free trial that gives you full access to all features. No credit card is required to start your trial.

Setup and Configuration

How do I install AC Custom Fields?

1. Visit the Shopify App Store and search for "AC Custom Fields"

2. Click "Add app" to install it to your store

3. Follow the setup wizard to configure your initial settings

4. Start creating your custom fields

How long does it take to set up?

Basic setup can be completed in minutes. You can create your first custom field and have it live on your store within 15 minutes. More complex configurations with conditional logic and styling may take longer.

Do I need technical skills to use AC Custom Fields?

No technical skills are required for basic usage. The app features an intuitive drag-and-drop interface for creating and managing fields. Advanced features like custom CSS or API integration may require some technical knowledge.

Can I import existing custom field data?

Currently no but, AC Custom Fields will support importing field configurations and data from CSV files soon. We will also offer migration services if you're switching from another customisation app.

How do I get help with setup?

We provide comprehensive documentation, video tutorials, and a setup wizard to guide you through the process. Our support team is also available to assist with any questions or issues.

Field Types and Features

What types of fields can I create?

AC Custom Fields supports a wide range of field types, including:

• Text fields (single line and multi-line)

• Dropdown menus (single and multi-select)

• Checkboxes and radio buttons

• Number fields with validation

• Date and time pickers

• File uploads (on higher-tier plans)

• And more

Can I create conditional fields?

Yes, you can create fields that appear or disappear based on the values of other fields. For example, you could show an engraving text field only when a customer selects "Yes" to an "Add Engraving?" question.

Is there a limit to how many fields I can create?

Please check our Plans page for details.

Can I group related fields together?

Yes, you can organize fields into logical groups. These groups can be displayed as sections, tabs, or accordions on your product pages.

Can I style fields to match my theme?

Absolutely. AC Custom Fields offers extensive styling options, allowing you to customise colours, fonts, borders, and more to match your store's theme. You will be able to add custom CSS for more advanced styling soon.

Can I update an existing field template?

At this time, templates can’t be edited. If you need to make changes, simply create a new template and delete the old one.

Can I apply field templates to multiple fields at once?

Templates can be applied one at a time while creating or editing each field. However, you can select multiple fields and save them as a new template to speed things up.

Will the field templates match my Shopify theme?

Templates are built using the styles you define, so if you match one to your theme once, you can reuse it for all other fields to maintain a consistent look.

Display and Functionality

Where do custom fields appear on my store?

You can customise the exact placement using the app settings or theme customisation.

Are custom fields mobile-friendly?

Yes, all fields are fully responsive and optimised for mobile devices. We ensure a seamless experience across desktop, tablet, and mobile.

Can I show different fields for different products?

Yes, you can set up targeting rules to display specific fields only for certain products, collections, or product types. This allows you to create customised experiences for different items in your store.

Do fields work with all Shopify themes?

AC Custom Fields is designed to be compatible with all Shopify themes. However, some very customised themes may require minor adjustments for optimal display. Our support team can assist with any theme compatibility issues.

Can customers see their custom field selections in the cart?

Yes, custom field selections are visible in the cart, checkout, and order details. This ensures customers can review their customisation choices before completing their purchase.

Data and Orders

How is custom field data stored?

Custom field data is securely stored as Shopify metafields, ensuring compatibility with Shopify's ecosystem and making the data accessible through Shopify's standard interfaces.

Can I see custom field data in the order details?

Yes, all custom field data is displayed in the order details page in your Shopify admin. This makes it easy to see exactly what customizations each customer has requested.

Can I export custom field data?

Yes, you can export custom field data in various formats (CSV, JSON) for analysis or use in other systems. You can export data for specific date ranges, products, or field types.

Is custom field data included in order notifications?

Yes, custom field data is included in order notification emails sent to both you and your customers. This ensures everyone has the information they need.

How long is custom field data retained?

Custom field data is retained for as long as you maintain your Shopify store and AC Custom Fields subscription. We recommend regular backups of important data.

Pricing and Billing

How much does AC Custom Fields cost?

AC Custom Fields offers several pricing tiers. You can check our Plans page for more details.

What happens if I exceed my plan limits?

If you approach your plan limits, you'll receive a notification suggesting an upgrade. We won't disable any functionality without your consent.

Can I change plans at any time?

Yes, you can upgrade your plan at any time, with the new features immediately available. Downgrades take effect at the end of your current billing cycle.

Is there a contract or commitment?

No, all plans are month-to-month with no long-term commitment required. Annual plans offer a discount but can be canceled with a prorated refund.

Integrations and Compatibility

Does AC Custom Fields work with other Shopify apps?

Yes, AC Custom Fields is designed to be compatible with most Shopify apps. We have specific integrations with popular apps for order management, fulfillment, and marketing.

Does AC Custom Fields work with Shopify POS?

Custom field data is visible in Shopify admin, which is accessible from POS. However, customers cannot fill out custom fields directly through the POS system at this time.

Can I use AC Custom Fields with Shopify Markets (international selling)?

Yes, AC Custom Fields supports multi-language fields and currency-aware pricing for international selling through Shopify Markets.

Does AC Custom Fields work with Shopify Checkout Extensions?

Yes, for stores on Shopify Plus, AC Custom Fields can integrate with Checkout Extensions to display and collect custom field data during checkout.

Troubleshooting and Support

What should I do if fields aren't displaying correctly?

First, try clearing your browser cache and refreshing the page. If issues persist, check for theme conflicts in the app's diagnostic tools. Our support team can assist if you continue to experience problems.

How do I contact support?

Support is available through:

• Email: support [at] koders.co.uk

• Live chat: Available during business hours

• Support tickets: Submit through your app dashboard

• Knowledge base: Available 24/7 with searchable articles

What are your support hours?

Standard support is available Monday to Friday, 9 AM to 6 PM Eastern Time. Premium and Enterprise plans include extended support hours.

Do you offer training or onboarding?

Yes, we offer onboarding assistance for all paid plans. We also provide regular video tutorials.

What if I need a feature that isn't currently available?

We welcome feature requests! Submit your ideas through the feedback portal in your app dashboard. We regularly review customer suggestions and incorporate them into our development roadmap.

Security and Privacy

Is my custom field data secure?

Yes, all data is encrypted both in transit and at rest. We follow industry best practices for security and regularly undergo security assessments.

Does AC Custom Fields comply with privacy regulations?

Yes, AC Custom Fields is designed to help you maintain compliance with regulations like GDPR, CCPA, and others. We provide tools for data management, consent tracking, and data export/deletion.

Who owns the data collected through custom fields?

You own all the data collected through your custom fields. We process this data solely to provide our service to you.

Can I delete customer data if requested?

Yes, you can easily delete specific customer data through the Shopify orders. This helps you comply with "right to be forgotten" requests.

Do you share my data with third parties?

We do not sell or share your data with third parties. Data is only processed as necessary to provide the service and as outlined in our privacy policy.